Refund policy
RETURN & REFUND POLICY
Last updated: February 08, 2026
By placing an order through MIYORA SKIN, you agree to the terms outlined below. We have established these policies to ensure you are fully aware of our refund and return methods and procedures. These terms apply to orders placed within the United States.
90-DAY MONEY-BACK GUARANTEE
We are so confident in the effectiveness of our 24K Micro-Infusion Ritual that we're giving you 90 days to test the full protocol completely risk-free.
REFUND CONDITIONS
To qualify for our money-back guarantee, the following conditions must be met:
MINIMUM PROTOCOL REQUIRED
· Regular use for a minimum of 60 days after delivery · At least 6 applications completed following the recommended protocol (1 application every 10 days) · Refund request must be submitted between 60 and 90 days from the delivery date
RETURN OF COMPLETE KIT
· All 3 Miyora micro-infusion devices · At least 1 vial of Replexium™ serum showing regular use (minimum 40% of contents used) · Original packaging · Return shipping: $25 (your responsibility, non-refundable)
VALIDATION PROCESS
· Complete our detailed evaluation questionnaire (available via email) · Provide a treatment journal indicating application dates · Participate in a 15-minute phone call with our beauty team to discuss your experience
REFUND TIMELINE
· Once your return is received and validated, the refund will be processed within 14 business days · The refund will be issued to your original payment method · Return shipping costs are non-refundable
GUARANTEE EXCLUSIONS
The money-back guarantee does NOT apply in the following cases:
· Incomplete kit or devices damaged through misuse · Fewer than 6 applications completed during the minimum 60-day period · Non-compliant protocol (applications too far apart, irregular use, or failure to follow instructions) · Allergic reactions to active ingredients (all ingredients are listed on the product page and in the enclosed instructions) · Requests submitted more than 90 days after the delivery date · Use of the device with serums other than Miyora Replexium™ · Products purchased on promotion or with a discount greater than 30%
WHY THESE CONDITIONS?
Our guarantee requires a minimum protocol because visible results from the 24K Micro-Infusion Ritual appear progressively after 6 to 9 regular applications, in accordance with our trial timeline. We want to ensure you have truly tested Miyora to its full potential before drawing any conclusions about its effectiveness.
ORDER PROCESSING
Please note that in order to get your product to you as quickly as possible, we process orders immediately after purchase. Once your order has been processed (shortly after purchase), it cannot be modified or canceled.
We strive to process all orders quickly and efficiently. However, if an order is canceled due to a dispute on a payment platform such as PayPal after it has been processed, a cancellation fee will be charged to the customer. This fee covers the administrative and processing costs associated with the order cancellation.
The cancellation fee will be deducted from the amount refunded to the customer and may vary depending on the order amount and fees incurred by our company. The exact cancellation fee will be communicated to the customer during the cancellation process.
EXCEPTION — ORDERS PAID VIA KLARNA
In accordance with Klarna's standard policy, customers who placed an order via Klarna are entitled to a 14-day return window from the date of delivery.
Klarna-specific conditions:
· Returned items must be unopened and unused · Packaging must be intact (including the unopened seal) · This policy applies only to orders placed using Klarna · This return cannot be compensated with store credit
SUBSCRIPTION TERMS (MIYORA 24K RITUAL)
By subscribing to the Miyora 24K Ritual, you receive an exclusive discounted rate compared to the one-time purchase price. This reduced rate is offered in exchange for a minimum commitment.
MINIMUM COMMITMENT
The subscription includes a commitment through the 1st renewal. Any cancellation or modification request will be accepted starting from the 1st completed renewal.
CANCELLATION BEFORE THE 1ST RENEWAL
If you wish to cancel your subscription before the 1st renewal has been processed, the difference between the one-time purchase price (OTP) and the subscription rate you received will be charged. This amount compensates for the exclusive discount granted as part of the subscription.
CANCELLATION AFTER THE 1ST RENEWAL
After the 1st renewal, you may cancel or modify your subscription at any time, with no additional fees. To do so, contact our team at info@miyoraskin.com or through your customer account.
WHY THIS COMMITMENT?
The subscription rate represents a significant discount compared to the one-time purchase. This minimum commitment ensures fairness to all of our customers and allows you to follow the recommended protocol for optimal results.
DAMAGED, DEFECTIVE, OR INCORRECTLY SHIPPED PRODUCTS
Please inspect your order upon receipt and contact us immediately at info@miyoraskin.com if:
· The item is defective or damaged · You received the wrong item · Kit components are missing
In these cases, we will assess the issue and resolve it promptly through:
· Free replacement of the defective product · Shipment of missing components · Full refund if the issue cannot be resolved
For damaged or defective products, we cover return shipping costs.
DEADLINE TO REPORT AN ISSUE: 7 days after receipt
EXCHANGES
We only process exchanges in the following cases:
· Products damaged during shipping · Manufacturing defects · Shipping errors
DEADLINE: 30 days after receipt
To request an exchange, contact us at info@miyoraskin.com with:
· Your order number · Photos of the issue · A detailed description
RETURN PROCEDURE
To initiate a return (90-day guarantee or defective product):
- Contact us at info@miyoraskin.com with your order number
- State the reason for your return
- Wait for our confirmation and detailed instructions
- We will provide you with the return address and any required documentation
IMPORTANT: Items returned without prior authorization will not be accepted and will be shipped back to you at your expense.
ITEMS NOT ELIGIBLE FOR REFUND
The following items are final sale and cannot be returned or refunded:
· Opened and used micro-needling kits outside the scope of the 90-day guarantee · Items purchased on promotion with more than 30% off (except for manufacturing defects) · Individual micro-needle tips (single-use, for hygiene reasons) · Personalized or custom products
RETURN SHIPPING
Unless the product is defective or an error was made on our part:
· Return shipping costs are the customer's responsibility · These costs are non-refundable · We recommend using a tracked shipping method for your protection
REFUNDS — TIMELINE & PROCEDURE
Once your return is received and inspected:
- We will send you a confirmation email within 3 business days
- Inspection and validation will take 5 to 7 business days
- We will notify you of the approval or rejection of your refund via email
- If approved, the refund will be processed within 14 business days
- A credit will automatically be applied to your credit card or original payment method
LATE OR MISSING REFUNDS
If you have not received your refund after the indicated timeline:
- First, check your bank account
- Contact your credit card company (processing times vary)
- Contact your bank (additional processing time may apply)
- If after these steps you still have not received your refund, contact our team at info@miyoraskin.com
CUSTOMER SERVICE
For any questions regarding returns, refunds, or exchanges:
Email: info@miyoraskin.com Website: www.miyoraskin.com
Our team will respond within 24–48 business hours.
CHANGES TO THIS POLICY
Miyora Skin reserves the right to modify this return and refund policy at any time. Changes will take effect upon publication on our website. The version in effect at the time of your purchase will apply to your order.